PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from sales@forestdreamchannel.com  (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency. 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@forestdreamchannel.com

SHIPPING & DELIVERY

Shipping and Handling

For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

The package can be tracked. We recommend that all deliveries be made to a physical address so packages can be tracked and delivered correctly.

Orders may take 1-2 business days to process before shipping.

We offer FREE Standard Shipping in the U.S. with USPS Ground. Usually, it takes 3-9 business days to deliver, depending on the distance to your shipping address from our warehouse.

For international shipping from China, it takes 7-14 business days to deliver, depending on the distance to your shipping address from our warehouse.

Additional Shipping Charges

For shipments returned to Forest Dream due to Insufficient or lousy address information or refusal upon delivery, there will be a $10 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to U.S. orders only. 

Shipping Delays

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please remember that holidays and weekends are not business days and should be considered when calculating shipping times. If you need additional information, please email sales@forestdreamchannel.com

If you are concerned with weather delaying your order, check the Service Alerts page on USPS for updated notices about shipping delays due to weather.

Tracking your order

For the most efficient service, please register an account with us! 

 -Go to our website: www.forestdreamchannel.com

-If you are using your phone or tablet, click on the ‘My Account button from the drop-down menu on the left-top side.

-If you are using your desktop or laptop, click the ‘login’ button next to the search bar on the right-top side.

-Simply enter your email and password to login into your account, and click on the blue order number starting with #FD

-If your order has been shipped, a USPS tracking number or DHL will be added under the Product information.

-Trace your package on USPS website (https://tools.usps.com/go/TrackConfirmAction_input) or DHL (https://www.dhl.com/us-en/home/tracking.html) .

Once your order has shipped, you will receive email updates from USPS or DHL with shipping and tracking information to the email address you used to place your order.